Serpico Performance LLC Return Policy
30 Day Return Policy
Last Updated 11-24-2019
We accept returns on unused, unaltered products in original packaging with all accompanying manuals,
instructions and accessories within 30 days of the original order date.
PLEASE NOTE - ALL RETURNS ARE SUBJECT TO A PROCESSING/ RESTOCKING FEE
*If a refund is issued, there will be a credit card processing/restocking fee of 10%.*
To be eligible for a return, the item must be unused, in the same condition as it was received, and in the
A few things to note:
After we issue a refund, it can take 3-10 business days to see a credit minus PROCESSING/ RESTOCKING
FEE back to your original form of payment.
To send an item in for an return:
PLEASE NOTE - ALL RETURNS REQUIRE AN RMA NUMBER. PLEASE CONTACT US FIRST SO WE CAN ISSUE AN RMA NUMBER THAT IS IN CONNECTION WITH YOUR ORIGINAL ORDER NUMBER. Packages should be addressed to
SERPICO PERFORMANCE LLC
PO BOX 414
SHAWNEE OK, 74802
*For cancellation of orders PRIOR to shipping there will a 5% credit card processing fee*
Blocked Bidders and Buyers From eBay.com
*If we are notified that you are a blocked bidder/buyer by the eBay store your order will be cancelled and a 10% processing fee applied to the refund.*
If a refund is approved, then your refund will be processed to your original method of payment. Refunds
take within 3-10 business days to process.
If your refund appears to be late or missing, please take the following steps in order:
Check the account of your original payment method.
If your refund has not posted, please contact your bank or Credit Card Company. There can be longer
delays in posting refunds and Serpico Performance LLC does not have control over these delays after
we have processed a refund. For additional assistance you can contact us at
We will only accept new & unused items in their original packaging with return shipping paid for by the
customer. We reserve the right to refuse a return if it does not meet these requirements.
*No returns or exchanges will be accepted for stripped set screws, unless otherwise proven to be a
The customer is responsible for paying shipping costs for returns and exchanges.
If the value of the return or exchange is significant, please consider using a traceable shipping service
or purchasing shipping insurance.
Additional Frequently Asked Questions
How to Return Products For Exchange/Return
If you need to return products in accordance with our policy, shipping costs are the responsibility of the
customer and are non-refundable. We recommend that you package the products appropriately and
use a traceable, insured service as we cannot take responsibility for items damaged or lost in the return
Do you refund the shipping cost if I return product?
Return shipping is the responsibility of the buyer. We may cover the shipping cost and provide a return
label if the order is deemed damaged/faulty(pictures required). Please contact us at
email@example.com for assistance.
May I receive a refund if the price has changed?
Unfortunately, we are unable to honor any promotions for orders placed before or after the promotional
period as this would be unfair to the rest of our customers.
What happens to my refund if my card account is closed?
We are very sorry for the issue. At this point, we are only able to issue a refund to the original payment
method for the order.
We reserve the right to update this policy at any time
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"GLOCK" is a federally registered trademark of GLOCK, Inc and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.m.b.H. Neither Serpico Performance LLC, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of "GLOCK" on this page is merely to advertise the sale of GLOCK parts, or components. For genuine GLOCK, Inc and GLOCK Ges.m.b.H. products and parts visit www.glock.com